Frequently Asked Questions
Buying a Piano
Q: Do you sell new or secondhand pianos?
A: We specialise in refurbished secondhand pianos, carefully selected and restored to a high standard. This allows you to get a much better-quality instrument for your budget compared to buying new.
Q: Why choose a refurbished piano?
A: Refurbished pianos often offer:
* Superior build quality compared to many modern entry-level pianos
* A richer, more characterful tone
* Excellent value for money
* Sustainability (reusing high-quality instruments)
Q: Can I try the piano before buying?
A: Yes. We always recommend trying a piano where possible. Viewings can be arranged by appointment so you can take your time and choose the right instrument. Get in touch by phone 01787 310901 or email lesley@secondhandpiano.co.uk
Q: Do you help beginners choose a piano?
A: Absolutely. Whether you’re a complete beginner or returning to playing, we’ll guide you through:
Choosing between upright and grand pianos
The different makes and which are the better quality
Understanding tone and touch
Thikiing about the needs of a child - ease of playing and height of keyboard
Finding the right instrument for your space and budget
Delivery & Location
Q: Do you deliver pianos?
A: Yes, we offer professional piano delivery across:
Suffolk
Essex (including Chelmsford & Colchester)
Cambridge
London
Surrounding areas
Nationwide if need be
All deliveries are carried out by experienced piano movers.
Q: How much does delivery cost?
A: Delivery costs depend on:
* Distance
* Property access (stairs, tight spaces, etc.)
* Type of piano
We’ll always provide a clear quote in advance.
Q: Do you serve my area?
We regularly supply customers in:
* Suffolk
* Cambridgeshire
* Essex
* London
And beyond
If you’re unsure, just get in touch—we likely cover your area.
Quality & Warranty
Q:Are your pianos checked before sale?
A: Yes. Every piano is:
Fully inspected
Tuned to concert pitch
Regulated and adjusted where needed
All internal parts refurbished where needed
Case refurbihsed where needed
We only sell instruments we would be happy to have in our own homes.
Q: Do your pianos come with a warranty?
A: Yes, all our pianos come with a warranty for peace of mind. Details vary depending on the instrument—please ask for specifics.
Q: Will the piano need tuning after delivery?
A: Not immediately. We recommend tuning your piano around 6-8 weeks after delivery to allow it to settle into its new environment.
Selling & Part Exchange
Q: Do you buy pianos?
A:Yes, we may be able to purchase your piano depending on:
* Make and model
* Condition
* Location
Send us details and photos for a quick assessment.
Q: Do you offer part exchange?
A: In some cases, yes. If you’re upgrading your piano, we’re happy to discuss part exchange options. If your piano is ‘beyond repair’ we can advise on the scrappage costs.
Choosing the Right Piano
Q: Should I choose an upright or a grand piano?
A: Upright pianos are ideal for most homes and offer excellent value
Grand pianos provide superior tone and touch but require more space
We’ll help you decide based on your needs and space.
Q: What is the best piano for a beginner?
A:A good-quality refurbished upright piano is usually the best choice for beginners:
* Reliable
* Affordable
* Musically rewarding
Avoid very old, cheap, low-quality instruments—they can make learning harder.
Q: How long does a piano last?
A: A well-maintained piano can last 50–100 years or more. Many older pianos are excellent instruments once properly refurbished.
Maintenance & Care
Q: How often should a piano be tuned?
A: We recommend tuning:
* At least once a year
* Ideally every 6 months for regular players
Q: Where should I place my piano?
A: Avoid placing your piano:
* Near radiators
* In direct sunlight
* Against damp external walls
Stable temperature and humidity help maintain tuning and condition.
Contact & Next Steps
Q: How do I get started?
A: Simply get in touch to:
* Ask questions
* Arrange a viewing
* Get advice on choosing a piano
We’re always happy to help—no pressure, just honest guidance.
Ring 01787310901 por email lesley@secondhandpiano.co.uk
Why Choose Suffolk Pianos?
* Carefully selected refurbished instruments
* Honest, expert advice
* Local, trusted service
* Delivery across Suffolk, Essex, Cambridge, London and Nationwide if required.
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